Shipping & Returns Policies

Free returns and exchanges.

Shipping Policy

    • Orders are typically processed within 1-2 business days.
    • Orders placed on weekends or holidays will be processed on the next business day.
    • Shipping charges for your order will be calculated and displayed at checkout.
    • Standard shipping typically takes 5-8 business days.
    • Expedited shipping options are available at an additional cost.
    • Delivery delays may occasionally occur due to unforeseen circumstances.
    • You will receive a shipment confirmation email with a tracking number once your order has shipped.
    • Tracking information may take 24-48 hours to update.
    • We are not responsible for lost or stolen packages confirmed as delivered to the shipping address.
    • Please contact the shipping carrier to file a claim.

Returns & Exchanges

    • Items must be returned within 30 days of delivery.
    • Items must be unused, unwashed, and in original condition (including all tags and packaging).
    • Items must be free of stains, pet hair, odors, or signs of wear.
    • Final sale items and limited edition drops are not eligible for return or exchange.
  • We’ve made returns and exchanges hassle-free with Loop Returns! Here’s how:

    1. Visit Our Returns Portal: Go to shopmindless.loopreturns.com and enter your order number and email.
    2. Select Your Return Option: Choose whether you’d like a refund, store credit, or an exchange.
    3. Generate a Prepaid Label: If eligible, you’ll receive a prepaid shipping label or QR code.
    4. Ship It Back: Securely package your item and drop it off at the designated carrier.
    5. Processing & Refunds: Once received and inspected, refunds, or store credits will be processed within 3-7 business days.
    • Refunds will be issued to the original payment method or as store credit, based on your preference.
    • Shipping costs are non-refundable.
    • If you haven’t received a refund yet, check with your bank or credit card provider, as processing times may vary.

If you don't see the answer to your question below, please reach out to our customer support team for more information.

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