We accept all major credit cards and debit cards, as well as Shop Pay, Apple Pay, and Google Pay. Our Shopify platform is also compatible with Klarna.

Yes, we do offer both gift cards and store credit. Gift cards can be purchased through our website. Once you have purchased the gift card, you will receive a unique gift card code that can be used at checkout. We also offer a store credit option for returns that meet the eligibility requirements. You can start the process of your return on our Loop Returns Portal and select the option for store credit. If your return is eligible for store credit, you will receive a unique code that can be used at checkout for a future purchase.

To help support our mission of funding mental health resources with our apparel line, we do not offer promo codes.

• Standard shipping takes 5-8 business days
• Express shipping takes 3-5 business days
• Priority shipping takes 2 business days

• $6 – Standard shipping
• $12 – Express shipping
• $25 – Priority shipping

Yes, we offer free standard shipping for orders over $100. 

Yes, once your order is fulfilled at our warehouse, you should expect to receive an email confirming that your order has been fulfilled and is on its way. Tracking information will be provided in this email. If you have not received this email, check your junk or spam folder, or feel free to reach out to our customer service team here.

All orders will be processed within 24 hours of the order being placed. If your order is placed before midnight, you order will be fulfilled and shipped the following day. If you are experiencing a delay, please contact our customer service team, so they can investigate the reason for the delay.

Please allow 24-48 hours after receiving your tracking number for tracking information to update. If you are still unable to track your order, please contact our customer service team.

At this time, we do not offer international shipping.

We are not responsible for lost or stolen packages confirmed as delivered to the shipping address. Please contact the shipping carrier to file a claim.

We advise to check your shipping address carefully before placing your order. If you need to change your address, please contact to our customer service team.

You can find our return portal at shopmindless.loopreturns.com.

You have 30 days from receiving your product to return for a refund, or 45 days for an exchange or store credit.

We do not charge for return shipping. We offer free exchanges and returns for store credit, however we do charge a $10 processing fee for refunds.

Refund processing times may vary depending on your original form of payment, however you can except to receive your refund within 3-7 business days after your return is received at our warehouse.

Yes! You can start your exchange through our return portal: shopmindless.loopreturns.com

If you’ve received the wrong item or a defective product, please contact our customer service team so we are able to provide a satisfactory solution as quickly as possible. If you’ve received a damaged item, please be prepared to provide photos of the damage.

Some of our clothing has an oversized fit, and some are a standard fit. You can find more information about the fit of each item of clothing on the product page on our website.

Each item has a care tag with care instructions on the interior of the product.

Some sold-out items will be restocked, depending on the demand. If there is a specific item you’d like to see restocked, please let our customer service team know!

At this time, we do not have restock notifications in place. Please contact our customer service team for inquiries about restocks.

You can sign up for our newsletter on our website, mindless.org/newsletter.

Our customer service team is available Monday through Friday from 9:00 AM to 4:00 PM MT.

At this time, we do not offer live chat or phone support. However, our customer service team can be reached here, and they will respond as quickly as possible.

We do our best to reply to requests and questions within one business day. Please keep in mind that this time may vary during our launch, weekends, holidays, and other busy seasons.